a9bd Privacy Policy
Your personal information is completely safe with us — learn in detail here how a9bd collects, uses, and protects your data.
This privacy policy was last updated in January 2026. a9bd reserves the right to modify this policy at any time, and any changes will be published on the website.
a9bd ("we", "our", "platform") operates a reliable online gaming service for users in Bangladesh. When you use the a9bd website, register, or use our services, you agree to the terms of this privacy policy.
The purpose of this policy is to inform you of the reasons a9bd collects your personal information, how it is stored and processed, and what steps we take to protect your data. We give your privacy the highest priority.
This privacy policy applies only to the a9bd website and services. We are not responsible for third-party websites or services.
What Information We Collect
a9bd collects various types of information to provide its services. The following describes in detail what information is collected and under what circumstances.
1.1 Registration and Identity Information
When you create an account on a9bd, the following information is collected:
- Full name (registered name)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (for identity verification)
- Permanent address
1.2 Financial and Payment Information
The following information is collected to process deposit and withdrawal transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal records
1.3 Technical and Automated Information
When you browse our website, the following information may be collected automatically:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Session duration and browsing behavior
- Data obtained from cookies and tracking technologies
- Referral source (where you came from before visiting the site)
1.4 Gaming Activity Information
The following information is stored to ensure responsible gaming and improve service quality:
- Game history and statistics
- Betting patterns and preferences
- Records of bonus and promotion usage
- Account activity logs
Purpose of Data Use
a9bd uses your information only for lawful and specific purposes. Each purpose is described in detail below:
Your information is used to create, verify, and secure your account. This information is required to complete the KYC (Know Your Customer) verification process in accordance with applicable law.
Your information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and to maintain transaction records.
Your information is used to detect suspicious activity, multiple account creation, or unauthorized transactions, and to ensure the overall security of the platform.
When you contact us via 24/7 live chat or email, your account information is used to resolve your issue quickly.
Your information is used to analyze your usage patterns to improve the platform experience, recommend relevant games, and customize services according to your preferences.
Information is stored to comply with applicable laws and regulations, follow anti-money laundering (AML) rules, and meet the requirements of regulatory authorities.
Gaming data is used to identify excessive betting patterns and to support users in line with responsible gaming guidelines.
Data Storage and Protection
3.1 Security Measures
a9bd applies industry-standard security measures to protect your information. The technologies and methods used on our platform are as follows:
- SSL (Secure Sockets Layer) encryption — all data transmission is encrypted
- Two-Factor Authentication feature
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Restricted access controls — only authorized staff can view data
- Encrypted database storage
3.2 Data Retention Period
a9bd stores your information only for as long as necessary. Generally:
- Active account data: for as long as the account remains active
- After account closure: for a period determined by legal requirements
- Financial transaction records: long-term retention in accordance with applicable law
- Technical logs and cookie data: for a limited period
3.3 Response to Data Breaches
In the event of a security breach, a9bd will notify affected users as quickly as possible and take the necessary steps to limit the damage. We will also notify the relevant authorities in accordance with applicable rules.
Sharing Information with Third Parties
a9bd never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification services, cloud hosting providers, and technical support teams. These partners operate under strict confidentiality agreements and may not use the information for any other purpose.
4.2 Game Providers
Limited gameplay-related data may be shared with game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming. They also operate under their own respective privacy policies.
4.3 Legal Requirements
a9bd may be required to provide information in response to court orders, government directives, or applicable legal demands. Information may also be provided to relevant authorities where required for anti-money laundering investigations.
4.4 International Data Transfers
In some cases, your information may be processed outside Bangladesh. In such cases, a9bd ensures that the recipient country or organization maintains adequate data protection standards.
Cookie Policy
Cookies and similar tracking technologies are used on the a9bd website. Cookies are small text files stored in your browser that help the website improve your browsing experience.
5.1 Types of Cookies We Use
- Essential cookies: Required for the site to function properly (login sessions, security tokens)
- Functionality cookies: Remember your preferences (language settings, game preferences)
- Analytics cookies: Used to understand site usage patterns
- Performance cookies: Help identify page load times and errors
5.2 Cookie Controls
You can disable or delete cookies from your browser settings. However, disabling essential cookies may affect some site functionality. By continuing to use our site, you are considered to have consented to the use of cookies.
Your Rights Regarding Your Information
a9bd respects your rights regarding your information. You have the following rights:
You may request a copy of the information a9bd holds about you at any time.
If any of your information is incorrect or incomplete, you may request that it be corrected.
In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
You may object to the use of your information for marketing purposes and request that it be stopped.
You can receive your information in a structured and readable format.
In certain circumstances, you can request to limit the processing of your information.
To exercise any of the above rights, contact us at the support email ([email protected]). We will generally respond within 30 business days.
Protection of Minors
a9bd is for those aged 21 and above only — only 21+ individuals may use our services. We do not intentionally collect any information from minors.
Age verification is mandatory during the registration process. If we find that a minor has created an account, that account will be closed immediately and all related information will be deleted. To learn more about responsible gaming, visit our Responsible Gaming page.
Legal Basis for Data Processing
a9bd processes your information on the following legal bases:
- Contractual necessity: Processing information required to fulfill the service agreement
- Legal obligation: Retaining information to comply with applicable laws and regulations
- Legitimate interests: For the purposes of fraud prevention, ensuring security, and improving services
- Consent: Based on your explicit consent for marketing communications and optional services
You may withdraw your consent at any time, however any processing completed before withdrawal will remain valid. Withdrawing consent may limit certain services.
Changes to the Privacy Policy
a9bd may modify or update this privacy policy as needed. For significant changes, we will notify you in the following ways:
- Displaying a clear notice on the website
- Sending a notification to your registered email
- Publishing the date of change and a brief description
Continuing to use the website after any changes will be considered as your agreement to the updated policy. If you object to a policy change, you may request to close your account. The latest version will always be available on this page.
Contact Us About Privacy
For any questions, concerns, or to exercise your rights regarding this privacy policy, contact us through the following:
[email protected] — email us about any matter related to data protection or privacy.
You can speak with us directly through 24/7 Bengali live chat support.
Read this privacy policy together with a9bd's Terms and Conditions and Responsible Gaming Guidelines.
This policy is written in Bengali and the Bengali version is final. In the event of any dispute, the Bengali version will prevail.